Description
Being Good to Customers is Good Business - Embracing and embedding the customer experience discipline in your organisation.
To develop a customer experience strategy takes time and effort - do you have the right people in place to develop your colleagues to engage with your customers at their chosen touch points? Are you ready for the global customer, whose expectations will be high due to the standards set by the leisure and hotel industry in Dubai? Every sector therefore faces similar challenges: Learn how to: truly understand customer needs and motivations, and looking ahead, how your customers will choose to live their lives in the future. Deliver a seamless, engaging and memorable experience across multiple channels and touch points. Close the gap between the expectations created in your customers minds, through advertising, and the reality delivered every day. Shift the power to the individual, who has better technology in their hands, than your people do on the front-line, as you grapple with multiple legacy systems. Engage your people, so do more with less and create passionate advocates for
CEWC Conference Dubai Prime Highlights
The Focus Group Ltd Contact Information
Maggie Wheeler
Address: 1 Marsham Court Road West Midlands United Kingdom
Tel: 1217093938
Fax: 7097093938
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